Privacy Policy

This Privacy Policy explains how Destination Botswana handles information when you browse this website, use its contact route or follow a link to an independent provider. The website is operated by The Travel Spark Company LLC. This policy applies to this website; other services have their own policies and controls.

Information from ordinary visits

Hosting, security and delivery services may process technical information such as an IP address, request time, requested page, browser details and error information. These records help deliver the website, diagnose faults, limit abuse and protect its availability. Information visible in a server log is not a reason to send us additional personal details.

Contact messages

When a contact form is available, it asks for a name, email address and message. We use those details to review and respond to the enquiry and to keep an appropriate record of the conversation. Do not include payment information, identity documents, booking credentials or unnecessary sensitive information. The form uses a nonce, a hidden abuse check and a short rate limit to help prevent misuse. A technical message saying that delivery was accepted does not guarantee receipt or a response.

The website’s contact route is available only when its delivery configuration is active. If a support email link is displayed instead, following it opens your own email service; that service’s handling of your information is separate. The Contact page shows the route currently available. Brevo may process messages where it is used as the configured email service. No newsletter subscription is created by sending a contact message.

Newsletter signup and browser storage

Email updates are currently unavailable. Where newsletter signup is offered, Brevo is used for email updates and processing the details you choose to submit. Brevo marketing tracking and web-push scripts are disabled on this website. Essential storage may still support security and requested site features. You can manage browser storage in your browser settings.

Tours, accommodation and provider links

The site may display tour results supplied through TravelSpark and Viator, including provider images and current descriptions. Loading an image from a provider can disclose technical request information to its host. Clicking a result may take you to an independent booking service that processes browsing or affiliate referral information under its own policy. Booking, payment, cancellations and customer service take place under the provider’s terms, not through this editorial website.

Some outbound links may be affiliate links, which can support the website if a booking is made. A link or listing does not establish ownership of an experience or accommodation. Live hotel inventory is not currently configured on this website; the accommodation guides are editorial. If a hotel service is introduced, its visible data and related privacy information should be reviewed before use.

Purpose and access

Information is used for the purpose for which it is received, for website operation and security, and for relevant legal or record-keeping obligations. Access should be limited to people and service providers who need it for those purposes. We do not ask for personal information merely to browse the guides. Optional marketing processing depends on your choice where the service requires it.

Service providers and international processing

Website hosting, content delivery, security and communication providers may process information in locations different from your own. Their functions and contractual arrangements determine how information is handled. Following an external link moves you to another service; review its privacy information before providing details or completing a transaction.

Retention and security

Technical logs, abuse-control records and correspondence are retained only as needed for their operational purpose, appropriate records and applicable obligations. Retention can differ by service and record type. No fixed universal retention period is promised for every provider. Reasonable technical and organisational measures are used to reduce misuse and unauthorised access, but no online service can guarantee complete security.

Your choices and requests

You can choose whether to use optional tools, limit information in messages and manage cookies and notification permissions in your browser. Depending on the law that applies to your circumstances, you may have rights to request access, correction, deletion or restriction of certain personal information, or to object to processing. Use the current route on our Contact page to raise a privacy request. We may need enough information to identify the relevant record and respond appropriately. Do not send identity documents unless a suitable process has been agreed.

Children and policy changes

The website is a general travel information resource and does not seek personal information from children. A parent or guardian can use the Contact page to raise a concern. This policy may be updated when website practices change. The version displayed here is the current published policy.